bd18's Privacy Policy
Here is a full description of how your personal information is collected, stored, and kept secure on the bd18 platform.
1. Introduction
bd18 ("we", "our", "platform") is an online gaming platform operated for players in Bangladesh. By using our website bd18.lat you access our services and in doing so provide certain personal information. This privacy policy ("Policy") commits to informing you how we collect that information, why we collect it, where we store it, and how we keep it secure.
bd18 treats the privacy of its users with the highest importance. By registering on our platform or using our services, you will be considered to have accepted the terms of this privacy policy. Do not use the services without reading this policy — it contains important information about your rights and our obligations.
2. What Information We Collect
We collect various types of information for the purpose of registration and providing services on the bd18 platform. These are described in detail below.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- Your chosen username and password
2.2 Automatically Collected Information
When you visit the bd18 platform, our system automatically collects certain technical information. This includes:
- IP address and device type
- Browser type and operating system information
- Date and time of your entry to and exit from the website
- Which pages you visited and how long you spent on them
- Referral source (how you arrived at the site)
- Information collected through cookies and similar tracking technologies
2.3 Gaming Activity Information
- Your betting history and transaction records
- Deposit and withdrawal details
- Details of bonus and promotion usage
- Game preferences and session information
3. Purpose of Information Use
bd18 uses collected information only for legitimate and necessary purposes. We will never misuse your information.
3.1 Primary Use
- To create, manage, and verify accounts
- To process deposits and withdrawals
- To verify age 21+ and confirm identity (KYC process)
- To provide gaming services and manage support
- To manage bonus and promotion activities
- To manage the VIP program — Bronze, Silver, Gold, Platinum
3.2 Security and Compliance
- To detect and prevent fraud and unauthorized access
- To ensure responsible gaming policy
- To take necessary steps to prevent money laundering
- To meet legal obligations
3.3 Service Improvement
- To improve platform performance and user experience
- To provide a customized experience based on your preferences
- To inform you about relevant offers and services (only if you have given consent)
4. Cookie Policy
Cookies are small text files stored on your device when you visit the bd18 website. They are used to ensure the platform functions correctly and to improve your experience.
4.1 Essential Cookies
These cookies are essential for the platform to operate. Without them it is not possible to maintain login sessions, ensure security, or manage basic functionality. These cookies cannot be disabled.
4.2 Functional Cookies
These cookies help remember your preferences such as language selection and region settings. They make your user experience more personalized.
4.3 Analytics Cookies
bd18 uses analytics cookies to monitor and improve platform performance. The information collected from these is completely anonymous and cannot identify any individual. You can reject these cookies by changing your browser settings — however this may affect the quality of some services.
5. Information Sharing with Third Parties
bd18 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Information may be shared with trusted technology partners for the operation of our services. This includes game software providers (such as Pragmatic Play, Spribe, JILI), payment processors (bKash, Nagad, Rocket, Upay), and cybersecurity service providers. These partners operate under strict confidentiality agreements and may only use information for specified purposes.
5.2 Legal Obligations
bd18 may be required to provide necessary information based on government or legal directives, in accordance with court orders, or upon a legitimate request from law enforcement agencies. In such circumstances we will always provide only the minimum necessary information within the bounds of the law.
5.3 Fraud Prevention
Limited information may be shared with relevant agencies to detect and prevent fraudulent activity. This is done for the protection of all honest users.
6. Data Security Measures
bd18 applies industry-standard technical and administrative measures to protect your personal information.
6.1 Technical Security
- All data transmissions are secured through SSL (Secure Socket Layer) encryption
- Stored data is kept in an encrypted state
- Regular security audits and vulnerability tests are conducted
- Firewall and intrusion detection systems are active
- Two-Factor Authentication is available
6.2 Administrative and Organizational Security
- Only authorized staff can access your information
- All staff sign confidentiality agreements and receive regular training
- Logs of data access and changes are maintained
- A rapid response plan is in place in the event of a data breach
7. Data Retention
bd18 retains your personal information for as long as it is necessary or legally required.
- Information for active accounts is retained throughout the entire period the account is in operation.
- Even after an account is closed or deleted, some information may need to be kept for a specified period due to legal obligations.
- Financial transaction records may be retained for an extended period to meet legal requirements.
- If you withdraw your consent for marketing communications, the relevant information is deleted as soon as possible after the request.
If you request deletion of your account, bd18 will delete unnecessary personal information within a maximum of 30 business days, unless retention is required by law.
8. Your Rights
As a registered user of bd18, you have certain important rights over your own information.
8.1 Right to Access Information
You may request a copy of the information we hold about you at any time. We will provide the information within 30 business days of receiving a valid request.
8.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can have it corrected by going to your account profile or by contacting the support team directly.
8.3 Right to Delete Information
You may request deletion of your account and associated personal information. However, information related to legal obligations and financial activity may need to be retained for a specified period.
8.4 Right to Opt Out of Marketing
You may decline to receive promotional messages and offers at any time. To do so, change your account settings or let our support team know.
8.5 Right to Suspend Account
Under the responsible gaming policy, you may request to temporarily suspend or permanently close your own account. For more details, see our Responsible Gaming page.
9. Protection of Minors
bd18 is for those aged 21 and above only — we are very strict on this. Protecting minors is one of our highest priorities.
- Age is verified at the time of registration and identity is confirmed through a national ID where necessary.
- bd18 does not intentionally collect any information from those under 21 years of age.
- If we learn that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
- If you know that an underage person is using our platform, please let our support team know.
10. Changes to the Privacy Policy
bd18 reserves the right to amend or update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:
- The "Last Updated" date at the top of the policy will be changed.
- A notification will be sent to your registered email for important changes.
- A clear notice will be displayed on the website.
Continuing to use the platform after changes have been made will be considered as your acceptance of the revised policy. Therefore, you are advised to visit this page regularly.
If you do not agree with any terms of the revised policy, please contact our support team to close your account.
11. Contact Us
Contact us for any questions, requests, or complaints regarding the Privacy Policy. bd18's support team is available 24/7 to serve you.
Live Chat Support
Use our live chat for the fastest assistance. Our Bengali-speaking support team is available seven days a week, 24 hours a day.
Active: 24 hours, 7 days
Email Support
If you would like to share details about a privacy-related matter, please contact us by email.
For more information, visit our FAQ page or Terms & Conditions page.